Shipping and Returns

Shipping:

Shipping rates are calculated at checkout. All shipments are sent via USPS. Purchases have a delivery time frame of 1-3 business days in Puerto Rico around 3-6 business days in United States. Once we deliver your order we send you via email the tracking number.

Are you from San Juan, Puerto Rico or close? Contact us and we can coordinate a free personal delivery. 

Returns & Exchange:

To return something please send us an email to returns@shopiela.com  within 10 days of receiving your purchase. Once we authorize your return, ship it to the stated address and once we receive the returned item we check it and if we approve it we will send you via email your in store credit.

. Merchandise must be new, unworn and unaltered with tags attached.

. No money return, only store credit that does not expire

. We’re not responsible for items delivered to an incorrect address supplied by the customer

. Original shipping fee is non-refundable. Customer is responsible for any return shipping fee.

. We reserve the right to deny unreasonable returns and exchanges.

. Sale items are all finale sale and can not be returned for a store credit or exchanged.

. Unauthorized returns will be refused.

. We are not responsible for USPS shipping delays

Please contact us with any questions or concerns regarding Shipping, Returns and Exchange.